The programme combines demonstrations, guided exercises and a workplace-focused capstone project. Participants should verify AI-generated information before using it and avoid entering confidential or personal data into tools that are not approved for that information.
Build capability. Apply what you learn.
A hands-on programme that teaches professionals, managers, entrepreneurs and graduates to use AI tools confidently in everyday work. Practise writing, research, administration, data and customer communication with AI, and learn to use it accurately and responsibly.
What you will study
- 01Introduction to AI in the Workplace: what AI assistants can and cannot do, and how to choose the right tool for a task.
- 02Prompt Writing and Getting Better Results: how to give clear instructions, refine answers and avoid vague or wrong output.
- 03AI for Professional Writing: emails, letters, reports, proposals and business correspondence.
- 04AI for Office Administration: meeting notes, minutes, document summaries, schedules and records.
- 05AI for Data, Spreadsheets and Presentations: analysing data, using AI in Excel, and building slides in PowerPoint.
- 06AI for Research and Decision-Making: gathering information, comparing options, checking facts and writing briefs.
- 07AI for Sales, Marketing and Customer Service: content ideas, social media posts, sales messages and customer replies.
- 08Responsible and Ethical Use of AI: accuracy checks, data privacy, copyright and writing a workplace AI policy.
- 09Capstone Project: build a personal AI workflow for your own job or business and present it to the class.
Practical learning approach
Training is designed to connect essential concepts with practical case studies, guided exercises and workplace application.